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About Us - Hospital Report Card


The categories of hospital information listed on this page collectively form the comprehensive "Hospital Report Card." You can access all the categories of information from the links below.   

The links for the quality of care and patient satisfaction information will take you to the website of the Vermont Department of Banking, Insurance, Securities and Health Care Administration (BISHCA).  There, you will find information about our hospital's performance, and also information about the performance of other community hospitals in Vermont.  BISHCA's website also includes the financial data for all Vermont community hospitals. 

The links for the other Hospital Report Card categories listed below will take you to the corresponding information posted on our own website.
QUALITY OF CARE
 

COMPARE QUALITY OF CARE FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card website menu page.
What you'll find there:

See how Copley Hospital scored on more than 30 indicators of quality of hospital care, including these sub-categories:
  Heart Attack Care
  Heart Failure Care
  Pneumonia Care
  Preventing Complications from Surgery
  Infection Reporting: 
  (
A) Surgical Site Infection Rates -  Abdominal Hysterectomy
   (B) Surgical Site Infection Rates - Hip Replacement 
   (C) Surgical Site Infection Rates - Knee Replacement 
   
(D) Central Line Associated Bloodstream Infection Rates
   (E) Preventing Central Line Associated Bloodstream Infection
   (F) Prevention and Control of Antibiotic Resistant Infections
  Nurse Staffing
  Volume and Mortality for Selected Procedures: 
  Selected procedures include: Esophageal Resection, Pancreatic Resection, Abdominal Aortic Aneurysm Repair (AAA) and Pediatric Heart Surgery

CLICK HERE for More Quality Data on Copley's website

QUALITY IMPROVEMENT INITIATIVES
 

READ ABOUT QUALITY IMPROVEMENT INITIATIVES on Copley's website
What you'll find there:

What Copley Hospital has done to make patient care safer and more effective, including these sub-categories:
  Quality Improvement and Patient Safety Projects
  Quality Improvement Contact Information


PATIENT SATISFACTION
 

COMPARE PATIENT SATISFACTION FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card website.
What you'll find there:
National survey results showing how Copley Hospital's patients rated their experiences during inpatient stays. 
CLICK HERE for More Patient Satisfaction Data on Copley's website

HOSPITAL PRICING
 

COMPARE PRICING FOR VERMONT COMMUNITY HOSPITALS on BISHCA's Hospital Report Card Website.
What you'll find there:
  Estimated hospital charges for high volume inpatient admissions
  Estimated hospital charges for high volume outpatient procedures
  Physician and Hospital charges for common outpatient diagnostic
     procedures and visits.
  


HOSPITAL DISCOUNT AND FREE CARE POLICIES
 

SEE DISCOUNT AND FREE CARE POLICIES on Copley Hospital's website.
                                      Click Here for links to all Vermont hosptials, including
                     links to their discount and free care policies, on BISHCA's website.
FINANCIAL REPORTS
 

SEE FINANCIAL INFORMATION ON COPLEY HOSPITAL'S  WEBSITE (click on PDF)
What you'll find there:

Figures on cost of care, cost shifting, comparisons of Copley Hospital's financial information to state averages, and measures of financial health:
  Summary of Budget (pages 1-2 of PDF)
  Financial Health and Benchmarks (page 4 of PDF)
  Cost Shift Information (page 3 of PDF)
  Capital Expenditure Information (Page 5 of PDF)
  Optional Hospital-Specific Budget Information/Contact Info

CLICK HERE to compare financial information for Vermont's community hospitals on BISHCA's Hospital Report Card website.

STRATEGIC INITIATIVES AND PROCESS FOR PUBLIC PARTICIPATION


READ A SUMMARY OF STRATEGIC INITIATIVES for Copley Hospital. This document describes initiatives to meet health care needs of the local population. It is based on a strategic planning process that includes opportunities for public input.  

 HOSPITAL GOVERNANCE
 

FIND OUT ABOUT COPLEY HOSPITAL'S GOVERNANCE
Learn who is on Copley Health Systems'  Board of Trustees, how they are selected, and how the public can take part in our hospital activities, including:
   Public Meeting Schedule
   Contact Information


  IF YOU HAVE A COMPLAINT
 

SEE HOW TO FILE A COMPLAINT AT COPLEY HOSPITAL
Tell us if you are concerned about the care you or someone else received at this hospital.  

Historical data: See Comparative Data for all Hospitals by Year on the website of the Vermont Department of Banking, Insurance, Securities and Health Care Administration (BISHCA) : BISHCA Website Comparative Data for All Hospitals
 

Quality of Care
  I  Quality Improvement 
Patient Satisfaction  I  Hospital Pricing  I  Financial Reports  I  Strategic Initiatives  |  Hospital Governance  I    Have a Complaint 



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